Frequently Asked Questions
Find the answers to the commonly asked questions we receive from our customers. If you have a question that’s not listed here, or need additional information, please email us at (insert email address) or call (insert phone number). Our friendly, knowledgeable Customer Care representatives are available to answer your questions 24 hours a day, 7 days a week.
I wish to use the 365-Day Money Back Guarantee. What is the process for that?
Here at Nutri-Health we stand behind our products, which is why we promise a 365-day money back guarantee on all orders. If for any reason you are not satisfied with your Nutri-Health order, simply return the empty and unused bottles within 365 days from your purchase date for a full refund of the price paid (less shipping & handling). No hassle. No questions asked. Your refund will be processed and credited back to you quickly—with no restocking fee. Our 365-day money back guarantee is part of enduring commitment to you, our customer. No return authorization number is necessary. Simply send all empty or unused bottles along with a copy of your invoice to the address below.
ATTN: Returns Department
2100 Capstone Dr.
Lexington, KY 40511
At what age can I take ArthroZymeTM?
ArthroZymeTM is for adults 18 and over.
Can I take medication with ArthroZymeTM? Are there any side effects?
Consult your physician if you are taking a prescription blood thinning medication, such as Warfarin or Coumadin. ArthroZymeTM does have a modest blood thinning effect.
What is serratiopeptidase?
Serratiopeptidase is a natural enzyme produced by the silk moth to dissolve the wall of its cocoon.
Where does serratiopeptidase come from?
Years ago, a type of bacteria that produces the serratiopeptidase enzyme was extracted from a moth. The bacterium is now cultured in laboratories to produce serratiopeptidase.
How does serratiopeptidase work?
When consumed, serratiopeptidase works throughout the body to maintain healthy joints, muscles, bronchials, and nasal passages.
How soon will I see results with Flora Source®?
Results may vary; however, most of our customers say they see results within 2-4 weeks.
What is the proper dosage of Flora SourceTM powder for children
We suggest an 1/8 of a teaspoon for children 4 and under and a 1/3 of a teaspoon for children ages 5-12. As with any supplement, we recommend consulting a physician or medical professional prior to use.
Are the ingredients in Flora SourceTM natural?
The ingredients in Flora SourceTM are natural. None of the ingredients are genetically modified.
Should I refrigerate my probiotics?
With all of our probiotics, a matrix encapsulation process is used, which helps protect and stabilize the probiotics and allows our product to maintain shelf stability without refrigeration.
How do the probiotics survive the stomach acid to get into the intestine?
The probiotics have been grown to be acid resistant so that they can make it through the stomach acid and to the intestine.
How many cells per strain are in Flora Source® probiotic formulas?
We have been the leader in multi-strain probiotic formulas for 20 years. The art and science of multi-strain probiotic formulation is part of our competitive advantage. Therefore we do not release this information.
Why do you recommend taking Flora Source® Multi-probiotic with food?
Current research supports taking probiotics with a small amount of food as being the most beneficial.
Can Flora SinusTM and ArthroZymeTM be taken together?
Yes. Flora SinusTM helps maintain healthy nasal flora and bronchial health. ArthroZymeTM works as a mucolytic to break up stagnant mucous and maintain normal inflammation response.
Can customers see the results of the studies that have been done on probiotics, enzymes, or any other active ingredient found in our products?
Studies are available online at sites such as pubmed.gov.
What is enteric coating?
Enteric coating prevents the release of active ingredients until they reach the small intestine.